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888-422-3044

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FREQUENTLY ASKED QUESTIONS

 

Have a question? Check here first, if you cannot find what you are looking for please contact us. We look forward to hearing from you.

 

HOW CAN I ORDER FROM ARMAC?

 

 

 

 

 

 

 

 

 

 

 

ARMAC TAKES CARE OF THE REST

An ARMAC Representative will...

Check your insurance benefits and let you know your coverage

Schedule any appointments necessary

Size your equipment appropriately, and instruct on the proper use

CAN I RETURN MY ITEM FOR A REFUND?

ARMAC has an exchange policy, not a refund. Please review the Exchange Policy page for more information. Your recovery is our top priority, we will help you

ARE THERE ANY VIDEOS ON HOW TO USE A CPM MACHINE?

Yes! Check out our CPM Video on YouTube. Let us know what you think by leaving us a comment and following our YouTube channel. You can also learn more about CPM Machines as well as our other rental equipment by clicking here.

FUSION BRACE HELP!

I don't remember the strap sequence, or how to put on my fusion brace.

Where can I find a step-by-step tutorial?

No problem! Check out our Breg Fusion Brace Video on YouTube. Let us know what you think by leaving us a comment and following our YouTube channel.

CAN I PAY MY INVOICE ONLINE?

You sure can! Go to www.fidelipay.com/armac to pay your ARMAC invoice online. You will receive a confirmation once your payment has been processed.

I HAVE A QUESTION ABOUT MY INVOICE, WHO CAN I CALL?

Call us at 888-422-3044 and ask to speak with an ARMAC Collections Specialist about your invoice.

HOW DO I KNOW IF MY INSURANCE WILL COVER THE ITEM I NEED?

Give us a call and we will check your benefits. We take care of everything to ensure that patients have a stress free, successful recovery process. Participating with over 150 insurance carriers, we also work with patients with out-of-network benefits, as well as patients without insurance.

Click here to see our list of insurance carriers.

I NEED TO PAY MY INVOICE, WHAT ARE MY OPTIONS?

BY PHONE

888-422-3044 | We accept all major credit cards

ONLINE

www.fidelipay.com/armac

BY MAIL

Checks payable to ARMAC | 71 Passaic Avenue, Florham Park, NJ 07932

(please do not send cash)

IN PERSON

Stop by one of our 2 locations to make your cash payment. Click here for our address and directions.

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STEP 1

Get a prescription from your physician for the item(s) needed

STEP 2

Fill out ARMAC's Brace Request Form, or call us at
888-422-3044

STEP 3

Fax the prescription and Brace Request Form with copies of your insurance card to 973-328-3753

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ARMAC "EAST"

71 PASSAIC AVENUE, FLORHAM PARK NJ 07932

P: 888.422.3044  |  F: 973.328.3753

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ARMAC "WEST"

THE ADVANCED MEDICAL CENTER
197 RIDGEDALE AVENUE, SUITE 130
CEDAR KNOLLS NJ 07927

P: 973.998.8950  |  F: 973.998.7610

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